Finally made it to Pollo Tropical with the husband on a Sunday afternoon at the Jacksonville Town Center. We must have come in at the end of a huge rush and were followed by another one (we arrived around 4pm) because the dining area was a disaster…food and spilled drinks all over the floor, trays and empty plates on the tables, and the sauce bar and items next to the drink machine were completely unstocked.
But I’m glad I didn’t let this dissuade me from eating at Pollo Tropical Jacksonville Town Center because the food was terrific. I had the mojo pork platter w/two sides (Caesar salad and broccoli and carrots) and my husband had the three meat platter (chicken breast, mojo pork and grilled wings) with Caesar salad and coleslaw. We also shared a large order of sweet plantains. And all of that was right at 20 bucks. Can’t beat that!
The pork was really flavorful and juicy. The Pollo Tropical chicken breast was also tasty and surprisingly juicy. The wings were equally good. Caesar salad dressing was pretty mild, but lettuce was crisp and fresh. Broccoli and carrots were quite tasty and husband said the coleslaw was good. Jacskonville’s Pollo Tropical also had sweet plantains were DELICIOUS! Although the large order was pretty huge – will probably get the small next time.
All in all, very happy with the quality and quantity of the Pollo Tropical food – especially for the price. Hopefully they were having a bad day as far as keeping the dining area clean and stocked ’cause I have to say…it was pretty gross. But when I saw the manager running food (they bring it to the table after you order and pay at the counter) I figured they must be short-handed. Will definitely go back again – in fact, this will likely go on our regular rotation.